9 Things You May Want to Consider Charging Freelance Clients for. #9 is very controversial!
- Rush Work
- Scope creep
- Late payments
- Cancellations (meetings)
- Processing fees (controversial)
Get ready for freelancing strategies, hacks and tactics to help you skyrocket your success brought to you by Freelancer masterclass calm. You’re listening to freelancing school with your instructor Mike Volkin
Yes, it’s time for Freelancer school. I am Mike Volkin, your host and lead instructor of Freelancer masterclass. Today, we’re going to be going through nine things you may want to consider charging freelance clients for. I talked to a lot of freelancers all day long, and I know a lot of times they get lacks and charging these things I’m going to share with you that you should really consider charging for and number nine is pretty controversial. So listen all the way to the end. The first item on the list is meetings. So many times freelancers will not charge for meetings. But remember, as a freelancer, your time is Your money. So you should absolutely charge for meetings. And if you don’t, some clients will take advantage of that I had a client once, who started calling for three hours of meetings a day, I had a one on one meeting with him about the daily agenda. I had a team meeting with him and my team together. And I had just a meeting with me and my team. Those three meetings alone took up half my day. And at first I was not charging for them. But quickly, I realized that half my day almost is gone. So I should start charging for them and you should too. Now it’s a policy of mine If a client wants an hour of my time, or even more than 15 minutes since I bill in 15 minute increments that I will be charging the client. Any client who disagrees with this is unreasonable and doesn’t understand freelance work, and you should not be continuing with them. There’s plenty of other clients out there that you can work with Number two rushworth this is something I’ve recently instilled in my freelance work that I am absolutely loving because many clients will take advantage and have these artificial timelines built in and they need something done yesterday. And I never used to charge that for that. But then I started thinking know what I’ve got 10 clients and seven of them are always putting their work as top priority. So you have to have a good communication with your clients early on to know that rush work will be an extra whatever it is 10% 15% of your hourly rate and if it’s a project based client, meaning you’re not charging per hour, then you should have a separate line item in your contract that says rush work will be an extra and then set the amount. Okay, the third thing you may want to consider charging your clients for is research. Many times a client will ask you to bring them some inspiration for example if you’re doing website design them Can you bring me three website sites that you think would be great for me or if you’re doing design work. Can you give me some examples of some similar work that you see out there based on my desires of what I’ve described to you Whatever the case, if you’re doing research for them, again, your time is money. So you should make it clear to the client that if they’re asking you do work, whether it’s research or meetings that that is billable. Number four on my list is revisions. So many times I see freelancers, especially designers and web developers that don’t have revision clauses in their contract. So if you’re developed developing a website for somebody, and you don’t have a revisions contract, then they can literally go on and on forever with revisions and you have little to no recourse or end of the work that they could possibly be giving you and you can’t charge for it. So in your contract, you should have a limit of three revisions especially if you’re some kind of developer or designer where revisions are common in your practice. Number five scope creep that is a term that is used in the freelancing and agency world scope creep is when the client asks you to do something that is outside the terms of the original contract. This is why having an agreement in place is so important. That clearly defines the scope of work, because this will take you outside of what you were hired for, to do some extra work for the client. And especially if it’s a per project client, that they’ve given you a set amount of money for, let’s just say as an example, we’re sticking with the concept of hire being hired for web development. You’re building them a website, that’s what you’re being paid for. But now they’re asking you to do a little bit of on page search engine optimization, and or to install these extra plugins. That is scope creep, and you should absolutely charge for those. Same with logo designs, you know, We’re using that as an example, if the contract states that you’re going to be giving them a Photoshop file and they asked for an Adobe Illustrator file, you’ve got to do an extra little bit of work there to deliver those extra files. So you should charge for those. That’s an example of scope creep.
software and tools. This is a great example for you marketers out there. I know from my perspective, whenever I’m doing research work for influencers or for SEO, there are certain tools that I pay for sometimes over $100 a month that saved the client a lot of money, because it saves me time and doing research. So let’s say for example, I have a software platform I use, that helps me identify influencers for a client people that have an existing audience that I want the client to reach out to. And this would save the client probably six hours of work for every one hour work that I do, but I’m paying for it. So why would I not pass that payment on to a client. And another example of is SEO, there’s lots of tools out there that can save the client a lot of time in me doing SEO research. But if I didn’t have this tool, I would have charged the client 10 hours to do all this research manually. But because I’m paying for this tool, I only need to charge them an hour, but I’m paying for the tool. So why would I not carry off that charge to the client as well. So think about what tools you use that save you time to build your client, you should absolutely pass those on to your client, or build that into your per project rate. If it’s a project client, project based client, late payments number seven. If you are not on top of sending invoices, the client will most likely take advantage of that. So you have to have in your invoices and on your agreement the day that they’re due. Because if they don’t make a payment by that date, then they’re considered late in your agreement. You should have late charges. Absolutely. bide by those. Now some freelancers give a one time pass. And what they do is if the payment is five days later, oh God even longer, that’s terrible, but it happens a lot. You send a one time message saying, Listen, this is outside of our normal agreement, the payment date. And the next time I’ll have to instill the late payment that is outlined in our agreement that is there a very nice way to put it and it’s very reasonable. All right, Number eight, cancellations. A lot of times clients will book a time with you on your calendar. And I’ve mentioned tools in the past where they can schedule time with you like calendly for example, I have this I have a imbedded calendly calendar on my website. That’s a tongue twister calendly calendar. It’s on my website. So I give this to clients when they onboard with me I say listen, whenever you want to book a time with me, please schedule something because you can’t just call me on the fly as and dedicate non scheduled time. client work, and I’ve never had a client disagree or complain about that. So I tell him to schedule time with me. But then if they cancel the meeting, I’ve literally booked time for them and set aside time for them. If they cancel I have in my agreement less than an hour away, if they don’t show up or cancel less than an hour away from the appointment that I charge them for. Many of you will feel uncomfortable doing that. And you might feel like a jerk telling a client that you’re going to charge them for a meeting or it might be in your agreement. You might feel bad putting that in your agreement. But believe me to prevent clients from pushing you around subconsciously they might not even be doing it. But usually I find that clients at Miss or cancel meetings do it consistently. And if that happens a lot, it’s costing you quite a bit of money because again, your time as a freelancer is your money. So absolutely charge for cancelled meetings within a reasonable time. And reasonable is within an hour or less of in my mind. I know freelance is your charge clients that cancel with it less than a day because their entire day is full. And that’s what they feel is justifiable and more power to you if you want to do that. I absolutely agree with that. So now it’s time for the ninth item, the one that is the most controversial, and that’s processing fees. I am against this, but I know lots and lots of freelancers who charge for this. And I’ll tell you right now that if you’re a freelancer that I’m considering hiring, if you charge me a processing fee, you’re gone. Okay. But I know lots of freelancers, especially overseas ones outside the US that charge processing fees, you should, in my opinion, build processing fees into your hourly rate or into your project rate. It should just be a cost of doing business. What is a processing fee, it’s the feet of wire money to you is the fee to process a credit card payment. Many freelancers will throw this as a line item in their invoice. So I think I’m paying somebody 10 hours of work for $50 an hour. I think I have a five hundred dollar invoice coming to me. But then it’s $500 plus 3%. And now all of a sudden, there’s this extra charge that I didn’t expect. And it was never explained to me it’s not in the agreement, and it causes a rift between the clients now, this is one of those issues that I find a split right down the middle 5050 50% of freelancers say absolutely charge of processing fee and here’s why. And the other 50% are don’t do it. And here’s why. So Be that as it may, that is a ninth item on our list, and it is controversial. I’m not saying to do it. I’m not saying not to do it. I’m just saying that if I’m hiring you, as a freelancer, you shouldn’t do it. And you should be clear with your client up front if you are going to do it, because that will affect my hiring decision. I do not do it for my clients as a freelancer. So I hope you enjoyed these tips. I listed nine items today you want to consider charging your clients for and if you don’t charge for some of them You should consider doing that today and at least putting them in your agreement. So if you want to charge them you have a justifiable reason to do so. Good luck.
Thank you for joining us for freelancing school. Be sure to subscribe and get the latest updates on the show. Go to freelancing masterclass calm to become a master freelancer.
Transcribed by https://otter.ai