All About the Upworks Job Success Score

Upwork’s job success score has been changing and you have to know what it’s made of to REALLY get to the top of the search rankings.


Hello everyone and welcome to another freelancers school brought to you by Freelancer masterclass. Today we’re going to be talking about Upwork job success score. If you haven’t already go to Freelancer masterclass com get either the freelancer masterclass course, which is 14 hour long, 14 hours long, or the Upwork mastery course, because both of these discussed the jSs, the upward job success score and much more detail. But today we’re going to be talking about the job success score and what exactly it is because it was just a big change to Upwork in their algorithm, and you’re going to hear about it here first at Freelancer school. Let’s talk about what the J SS is, of course, I just said stands for job success score. It is a score that represents your overall contract history with your client. And it’s based on you or your agency’s relationships and feedback. So there’s three main things that go into calculating your job success score, number one, your total feedback of everything. Number two, your long term relationships and repeat contracts. Which by the way, long term is three months or longer, according to Upwork. And the third factor is contracts without activity, excessive lack of feedback. And that’s what I’m going to zero in on right now on this podcast, contracts without activity or excessive lack of feedback. So in the past, up until just last week, until Upwork announced this has changed. What happens is you would be taken on a contract, let’s say it’s a few hours, right, you complete the few hours, but the client keeps the contract open, because they may want you for future work. So months will go by maybe even a year in the client will then contact you again. But in the meantime, you find out your job success score, which basically dictates if you’re going to get these popular badges like top freelancer, top talent, rather, expert vetted all that stuff, you want your job success score over 90. But if you have even working with successful clients, these open contracts, and they’re just you’re just not billing to them. Upwork used to see that as a negative, because they thought, well, you got an agreement with a client with a client and you’re not doing work for them anymore. They must not like you, right. But it turns out after their most recent major survey they did, it wasn’t necessarily the case, what happens is people would hire freelancers for a project or two and then come back to them later. It didn’t necessarily say that they didn’t like them in the first place. So all this being said, the one thing you have to take away from this is that contracts now without activity are okay to have. And that’s great for somebody like me who’s a coach, sometimes people will hire me for an hour or even 10 hours of coaching. And then they won’t need me for a quarter year or even a year. And then my job success score actually went down to 91%, which is a lot for me, because I’m almost always at 100 with over 400, close contracts. Every little percentage is a huge movement for me and I went down 9% because I had like 30 coaching clients on Upwork. And I wasn’t billing to any of them regularly. They’re just as needed. So now my as soon as that algorithm change went into effect, my Upwork job success score jSs went from 91 back up to 100. overnight. Okay. And also, what the small change that did occur is that contracts without feedback. So if a client ends a contract, and then doesn’t provide a five star review, or even a one star review, Upwork took that as a negative. Now they don’t they just said well, they just figured well, the client was too busy. They’re not the type to leave feedback, whatever it shouldn’t reflect negatively on the freelancer. So all those things, those two big things now come into play meaning contracts without activity or lack of feedback are now represented positively instead of negatively in your freelancing account, so that helps tremendously with your job success score. And I hope from this podcast, you took away some of the key takeaways that can keep your job success score high. Okay, best of luck.


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